Are you stuck in deciding which telephone system to select from the huge list of available solutions? After 28 years of extensive experience, we at NECALL Voice and Data know how taxing it is to decide which telephone system will suit you. And therefore, we are going to help you understand which one is the best suitable based on specific industries.
Firstly, let us be on the same page when it comes to the importance of using a telephone system perfectly tailored for your industry needs. With technological advancement, telephones are no longer only used to make calls. There is a lot more that a well-designed phone system can do. Using industry specific telephone systems help you save precious work hours, enable cost saving, help automating repetitive tasks, etc. But every industry can have different functions and priorities to serve. What works for hospitality business might not work well with educational institutes.
Tips to Choose Telephone Systems for Different Types of Industries?
Let us now proceed to see the different types of industries where we can offer you superior solutions.
1) Hospitality and hotels
Hospitality industry is ever expanding and has a growing number of potential telephone system purchasers. Necall has been leading the supply of phone systems across many locations with its efficient hospitality and IT communications solutions. The hospitality industry has three collaborators, namely, an operator, an owner and a guest. And each of these three have different interests.
Every owner basically needs to invest in a telephone system that will be efficient and reliable enough to carry out the operations even in busy hours. Also, the owner does care about cutting the costs. Scalability is also taken into consideration when planning long term goals.
The guests these days may or may not use hotel telephones for personal calls because of the availability of mobile phones. But in locations where the mobile networks are varying, or the guest wants to talk to the staff, the hotel telephone system is surely to be used. Security of the calls made, and easy internal extension dial make the telephone system convenient for the guests.
NEC as the operator makes sure that the solutions provided by it cover all aspects of concerns of the owner and the guest. Telephone systems which require no staff training are meant to increase return on investment. And with automated tasks, the staff can be free to attend customers at the desk.
2) Healthcare Facilities and Doctors’ Offices
Whether it is a small clinic or a whole hospital, Necall offers telephone systems for both. there are several features which can make the NEC telephone systems the best suited option for hospitals.
A feature to log staff in and out of call groups can help deal with the rush of calls from patients for booking appointments. Customized recorded messages can be played to guide patients about the locations, or for leaving a message for prescription refill requests. This should decrease the number of calls a receptionist has to answer on a busy morning.
Costs can further be reduced with emails and external message notifications instead of personal answering services during off hours. Automated features help staff take better care of patients because they can save a lot of time. The focus of staff need not be diverted to operating difficult telephone systems.
3) School and Colleges
Educational institutes are upgrading their mode of teaching and are changing to digital. Necall can help schools and colleges with Voice Over IP, video and unified collaboration solutions.
With the help of software applications, simple telephone systems can be used to send auto voice commands and end-of-period tones and much more. Classrooms are also transforming. Students can learn from teachers based in different geographical locations. A robust data network can guarantee clear communication without any interruptions.
4) Solicitors, Legal Practices and Accountants
Every second counts in a professional environment. Most tasks are performed over calls. And even a single call can make a big difference to the business. Necall makes sure that the phone lines are up and running all the time.
As with educational institutes, data communications play an important role in offices of these professionals. Large files get transferred day in and day out. NEC provides the right unified communication infrastructure for this.
5) Retirement Villages, Independent Living & Aged Care Facilities
As with hospitals, the staff at aged care facilities are usually preoccupied at attending to the elderly. What a good telephone system can do is reduce their load of mundane tasks of answering the calls for frequently asked questions. The answers to some questions can be pre-recorded and played when a caller wants that information.
Easy-to-use handsets can save a lot of trouble too. Cabling can also be reduced to a minimum so as to avoid any safety issues.
6) Local Government
Local government offices can be bustling with innumerable roles and responsibilities and the staff is already busy catering to them. NEC can provide these offices with SV9300 telephone system to simplify communications. This can lead to a connected experience for end users across different locations and multiple devices. These systems are also made safe and secure for the sensitive data being exchanged.
When the right telephone system model is delivered, the Capital Expenditure and Operational Expenditure can be reduced. In case you are a new business or an old one who needs to update their telephone system, get in touch with us.